Heritage Exchange,
South Lane, Elland HX5 0HG
0800 320 2050



In the event of any complaint with our service, please contact us in the first instance so we can resolve it for you. 

We will aim to issue a Prompt Written Acknowledgement within 5 working days of receiving your complaint. We will then investigate your complaint and issue a Final Response Letter within 8 weeks.

If you are still unhappy you can then have the complaint independently assessed by the Claims Management Ombudsman who can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to use the Claims Management Ombudsman, this must be done within six months of our final response to your complaint.

If you would like more information about the Claims Management Ombudsman the contact details are;

Website:   Telephone: 0800 023 4567